enLet’s start a community-powered list of helpful information resources on consumer protection. This discussion is a wiki: click on the Edit button at the bottom right corner and share your resources.
frDémarrons ensemble une liste de ressources d’informations utiles pour la protection des consommateurs. Cette discussion est un wiki : cliquez sur le bouton Modifier dans le coin inférieur droit et partagez vos ressources avec la communauté.
ptVamos começar uma lista de recursos de informações úteis para a proteção do consumidor. Esta discussão é um wiki: clique no botão Editar no canto inferior direito e compartilhe seus recursos.
INTERNATIONAL RESOURCES
United Nations Guidelines on Consumer Protection
http://unctad.org/en/Pages/DITC/CompetitionLaw/UN-Guidelines-on-Consumer-Protection.aspx en fr
The United Nations Guidelines take into account the interests and needs of consumers, particularly those in developing countries, and cover a wide range of issues, from physical safety to the promotion of sustainable consumption. Adopted by the General Assembly in 1985, it was subsequently revised in 1999 and 2015.
OECD Committee on Consumer Policy (CCP)
https://www.oecd.org/sti/consumer/latestdocuments/ en fr
The CCP is addressing a broad range of consumer issues and helps public authorities enhance the development of effective consumer policies.
ISO’s Committee on Consumer Policy (COPOLCO)
https://www.iso.org/copolco.html en fr
COPOLCO undertakes a range of activities to promote and encourage consumer interests in standards, including maintaining a list of public information.
Consumers International
https://www.consumersinternational.org/news-resources/publications en fr
Consumers International is the membership organisation for consumer groups around the world. It regularly publishes studies and reports on all issues related to consumer protection.
OTHER REGIONAL RESOURCES
SADC Declaration on Cooperation in Competition and Consumer Policies
https://www.sadc.int/themes/economic-development/trade/competition-policy/ en
The Declaration on Regional Cooperation in Competition and Consumer Policies provides a cooperation framework in the implementation of Member States’ respective laws.
COMESA Competition Commission (CCC)
http://www.comesacompetition.org/?page_id=294 en
The CCC is a regional body whose core mandate is to enforce the provisions of the COMESA Competition Regulations with regard to trade between Member States and promote competition within the Common Market through monitoring and investigating anti-competitive practices of undertakings within the Common Market and mediating disputes between Member States concerning anti-competitive conduct.
Evidence-based consumer policy resources in the EU
https://ec.europa.eu/info/policies/consumers/consumer-protection/evidence-based-consumer-policy_en en
Consumer scoreboards, Market monitoring, Consumer and retailer surveys, Market studies, Behavioural research, Consumer complaints statistics, etc. for a better understanding of consumer markets and consumer behaviour in the EU. Also available: EU Publication on consumer rights.
EU’s Consumers, Health, Agriculture and Food Executive Agency (CHAFEA)
http://ec.europa.eu/chafea/news/news.html en
Currently Chafea implements the EU Health Programme, the Consumer Programme, Better Training for Safer Food initiative (BTSF) and the Promotion of Agriculture Products Programme.
European Economic and Social Committee (EESC)
https://www.eesc.europa.eu/en/policies/policy-areas/consumers en
The EESC is a consultative body that gives representatives of Europe’s socio-occupational interest groups and others a formal platform to express their points of view on EU issues.